Terms & Conditions

These Terms of Use ("Terms") govern your access to and use of www.diax.ai, mobile applications, and all related services (collectively, the "Platform") operated by DiabWellness Private Limited ("Company", "We", "Us", or "Our").

The Platform provides:

• SaaS-based Electronic Medical Records (EMR)
• Appointment scheduling and consultation management
• Telemedicine services
• Integration with labs, pharmacies, billing, and accounts
• AI-powered Clinical Decision Support System (CDSS)
• Patient mobile application for digital health records

3.1 Healthcare Providers:

• Doctors
• Nurses
• Clinics / Hospitals
• Labs / Pharmacies

3.2 Patients / Caregivers:

3.3 Administrators:

Each user type has role-based access and responsibilities.

You must

• Be at least 18 years old, or use under guardian supervision
• Provide accurate and complete information
• Be legally authorized (for healthcare providers)

You agree to

• Maintain confidentiality of login credentials
• Accept responsibility for all activities under your account
• Notify us of unauthorized use

We reserve the right to suspend or terminate accounts.

• The Platform is a technology enabler, not a healthcare provider
• AI/CDSS outputs are advisory only
• Final diagnosis, prescription, and treatment decisions are solely the responsibility of the licensed healthcare provider
• Patients must consult qualified professionals before acting on any information

• AI recommendations are based on historical and statistical models
• They may not be accurate in all cases
• The Company does not guarantee clinical outcomes
• The Company is not liable for medical decisions taken by providers

You agree NOT to:

• Provide false information
• Misuse medical records
• Impersonate others
• Use for unlawful purposes
• Attempt to hack the system
• Reverse engineer software

Healthcare Providers additionally agree to:

• Comply with medical laws
• Maintain patient confidentiality
• Use independent clinical judgment

• Teleconsultations are subject to availability
• Sessions may be recorded (with consent)
• Connectivity issues are not the responsibility of the Company
• Emergency care is NOT provided via the Platform

• Your use is subject to our Privacy Policy
• You retain ownership of your data
• You grant us rights to process data for service delivery

The Platform may integrate with:

• Labs
• Pharmacies
• Payment gateways
• Email providers (e.g., Gmail)

We are not responsible for third-party services.

• Fees may apply for certain services
• Payments are processed via third-party providers
• Refunds are subject to Company policy

• All platform content, software, AI models, and designs are owned by DiabWellness
• You may not copy, modify, or distribute without permission

• Patients own their health data
• Providers own their clinical inputs
• You grant us a license to:
• Store
• Process
• Analyze (including anonymized use)

We do not guarantee:

• Continuous uptime
• Error-free operation

We may:

• Modify or discontinue features
• Perform maintenance

To the maximum extent permitted by law:

• The Platform is provided “as is”
• We are not liable for:
• Medical outcomes
• Loss of data
• Service interruptions
• Indirect or consequential damages

You agree to indemnify and hold harmless DiabWellness from:

• Claims arising from misuse of the Platform
• Violation of laws or these Terms
• Medical negligence (for providers)

We may suspend or terminate access:

• For violations of Terms
• For legal or regulatory reasons

Users may discontinue use at any time.

These Terms are governed by the laws of India.

Jurisdiction: Courts of Chennai,Tamil Nadu, India

We may update these Terms periodically.

Continued use of the Platform implies acceptance of the updated Terms.

• This Platform is not for emergency use
• In case of emergency, contact local medical services immediately